Our vision and values

To deliver outstanding care to the people of Somerset through a culture of listening, learning and continuous improvement.

Outstanding Care

• We treat everyone with dignity, kindness and respect.
• We involve patients, relatives, carers and colleagues in decision-making.
• I ensure that my actions contribute to outstanding care, regardless of my role.
• I admit mistakes, apologise and learn from them.
• I champion the health, safety and wellbeing of patients, relatives, carers and colleagues.
• I speak up when others can’t.

Working Together

• We’re at our best when we pull together and work as a team.
• Our success depends on our ability to work well with patients, colleagues, other teams, and outside organisations.
• I collaborate with others to achieve shared goals.
• I communicate clearly and appropriately.
• We work together to overcome challenges.
• I ask for help and always assist those in need.
• I thank colleagues for their contributions and celebrate shared successes.
• I use resources effectively, treating every £ as if it were my own.

Listening and Leading

• We’re all leaders, whether caring for patients, motivating colleagues or doing our job to the best of our ability.
• We seek to do the right thing and act as an example to others.
• We adapt to change.
• I lead with empathy, taking responsibility for how my emotions and actions affect others.
• I inspire others to embrace change, encouraging them to see their part in the bigger picture.
• I strive to be the best I can be.
• I value the opinions and contributions of colleagues, patients and others.
• I encourage innovation and am open to new ideas.
• I listen with interest and take action if I am able.